SCAN Health Plan AZ

In this session, SCAN Health Plan’s Kelsey Hall delivers an OEP retention toolkit designed to help agents better serve and retain their SCAN members while confidently navigating the Arizona network. The training also features Steven Smith, who shares his proven “sticky member” retention system, including 10-, 30-, 60-, and 90-day touchpoints that drive stronger relationships, referrals, and long-term growth. Together, they highlight how proactive service, benefit reviews, and consistent follow-up create happier members and a more sustainable book of business.